Introduction
At Lookapp, we are committed to customer satisfaction and providing high-quality digital products. We understand the unique nature of digital goods and the need for clarity and support in transactions.
Evaluation Before Purchase
- Product Description: We ensure that all digital products are described accurately and comprehensively on our platform. Customers are encouraged to read the product description thoroughly before making a purchase.
- Customer Support: Our customer support team is available to answer any questions or provide additional information about our digital products before purchase.
Cancellation and Refund
- Limited Cancellation Window: Due to the immediate access nature of digital products, cancellations are only accepted within 1 hour of purchase, provided the product has not been downloaded or accessed.
- Refund Policy: If a cancellation request is accepted, the full amount will be refunded to the original payment method within 7-10 business days.
- Non-Cancellable Products: Products that are immediately accessible upon purchase are non-cancellable.
Support for Issues Post-Purchase
- Quality Concerns: If you encounter any issues with the quality or functionality of the digital product, please contact our customer support within 24 hours of access. We will investigate the issue and provide a resolution, which may include a refund, exchange, or support to resolve the issue.
Distinction from Return Policy
- Non-Returnable: Due to the nature of digital products, returns are not applicable once the product has been accessed or downloaded.
